PRE ORDER

●About pre-order items

Q: Can you tell me more about the pre-order items?
A: This is a service that allows you to reserve items before they arrive.

Q: Some pre-ordered items will not be delivered for several months, so when is payment required?
A: Payment will be made when you place your pre-order.

Q: When will it arrive?
A: Please check the delivery date on the order page for pre-order items. If there is a delay in delivery, we will contact you. If you wish to cancel your order due to a delivery delay, we will process a refund.

Q: Can I set the desired date and time for receiving my pre-ordered items?
A: This cannot be set in the system. Please enter your desired date and time of receipt in the comments section of the options. We will contact you if we are unable to accommodate your request.

Q: Can I cancel a pre-order?
A: We cannot accept cancellations due to customer convenience. Cancellations are only possible if the expected delivery date will be delayed.

Q: I accidentally ordered the wrong color for a pre-order item. Can I change the color?
A: Changes are only possible if the item is in stock and before shipping. In our system, we will ask you to cancel the pre-order and then process your refund.
After that, please go through the pre-order process again for the color you want.